Due to the craftsmanship involved in creating Lemuria jewellery, each piece takes 4 weeks to design and manufacture.

We strive to fulfill your order in a timely manner but because all our products are handmade, please be aware of this production time.

Once your order is complete and payment is received, your invoice will be emailed to you. Please note: if you’re a first-time customer, contact e-mails may appear in your Junk folder.

We appreciate your support of our products. Should any issues arise with your order, we will immediately contact you and work hard to resolve them.

All products are dispatched via Royal Mail which can take up to 7 working days within the UK. Alternatively, you can request delivery via courier 9(and request your preferred delivery time). We will always send you a tracking number to monitor the status of your order.
We insure shipments on all orders. For legal purposes, the value of your shipment is non-negotiable and must directly reflect the cost of the jewellery. For insurance purposes, all orders require a signature upon delivery.

Luxury or premium packages are normally shipped via a reputable delivery company but if you have a preferred courier – eg. FedEx, UPS, TNT – we will be happy to accommodate you.

We aim to make our products available globally, but unfortunately we cannot currently ship to all countries. If you are having trouble placing your order, or would like more information about which countries we can and can’t ship to, please email info@lemuriajewels.com.

For international orders, please note that the customer is responsible for any tax, duty or customs fees. We cannot calculate this fee as it varies in each country.

If you are having trouble placing your order, or want to know when you can expect delivery, please email info@lemuriajewels.com. We will do everything we can to help you.

The satisfaction of our customers is of the utmost importance to us. If you need your order by a specific date please email info@lemuriajewels.com. and we will try our best to accommodate your request to the best of our ability, however we cannot guarantee an expedited speed.

When your order is ready to ship, you will receive an automated email including your tracking number. For insurance purposes, all orders require signature upon delivery, no exceptions.

For the secure delivery of your high-value items, an adult signature is mandatory upon receipt. To ensure your order isn't left unattended, if no adult is available to sign, another delivery will be attempted the next day.

You have the option to contact your local office to either redirect the shipment to a different address or hold it for convenient pickup.